Wasting my morning

[beetiger]

Dear Verizon Marketing, and whomever set up the flow of Customer Service:

You are the worst organized company I have ever had to deal with.

Please do not send promotional letters for services that you cannot sell me.

Moreover, please do not spend hours of my time transferring me to someone who supposedly can sell it to me, and does, with a full process including confirmation with an uncanny valley voiced agent in India, and then dump the information into a void of nothingness, so that when I call a week later to find out why I have not gotten an installation call, you can tell me (after 6 transfers and almost an hour on hold, of course) that there is no record, and there is no way a record could have been created because you cannot, in fact, sell me that. And that, in fact, you don't have any planned date to put that service in my area at all.

Damn you all. If you ever do decide to offer FIOS TV in my area, you better be offering me a free HDTV again. Two of them. And a pony.

No love,
Vicki

Comments

[cattitude.livejournal.com]

Verizon's so poorly organized, they forgot to bill me for DSL entirely for a year. They finally noticed three months after the credit card it was supposed to be billed to expired. They emailed me for a new card number, and I called their customer service rep. She brought my account record up and said, "Oh, that can't be right. I'll just mark it as current. What's your card info now?"

I was out of work at the time, so it was a real convenience.