Wasting my morning
Mar. 28th, 2008 11:01 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
beetigerDear Verizon Marketing, and whomever set up the flow of Customer Service:
You are the worst organized company I have ever had to deal with.
Please do not send promotional letters for services that you cannot sell me.
Moreover, please do not spend hours of my time transferring me to someone who supposedly can sell it to me, and does, with a full process including confirmation with an uncanny valley voiced agent in India, and then dump the information into a void of nothingness, so that when I call a week later to find out why I have not gotten an installation call, you can tell me (after 6 transfers and almost an hour on hold, of course) that there is no record, and there is no way a record could have been created because you cannot, in fact, sell me that. And that, in fact, you don't have any planned date to put that service in my area at all.
Damn you all. If you ever do decide to offer FIOS TV in my area, you better be offering me a free HDTV again. Two of them. And a pony.
No love,
Vicki
You are the worst organized company I have ever had to deal with.
Please do not send promotional letters for services that you cannot sell me.
Moreover, please do not spend hours of my time transferring me to someone who supposedly can sell it to me, and does, with a full process including confirmation with an uncanny valley voiced agent in India, and then dump the information into a void of nothingness, so that when I call a week later to find out why I have not gotten an installation call, you can tell me (after 6 transfers and almost an hour on hold, of course) that there is no record, and there is no way a record could have been created because you cannot, in fact, sell me that. And that, in fact, you don't have any planned date to put that service in my area at all.
Damn you all. If you ever do decide to offer FIOS TV in my area, you better be offering me a free HDTV again. Two of them. And a pony.
No love,
Vicki
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no subject
Date: 2008-03-28 05:12 pm (UTC)`But the plans were on display...'
`On display? I eventually had to go down to the cellar to find them.'
`That's the display department.'
`With a torch.'
`Ah, well the lights had probably gone.'
`So had the stairs.'
`But look you found the notice didn't you?'
`Yes,' said Arthur, `yes I did. It was on display in the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying "Beware of The Leopard".'"
You write beautifully, Vicki.